Common

1. How can I contact you？

  • Our team are available Monday-Friday 9am-6pm, you can contact us online or send email to us .In order to solve your inquiry more effectively, please attach more details and send an email to:saila@haconvergence.com and we will respond within 12 hours.

 
2.What is the production time?

  • Except for the items in stock,sample orders normally need 3-5 workdays.General items need 7 workdays,custom items or other items depend on exact quantity and process，generally need 10-15 days.

 
3.Do you have a showroom I can visit？
  • Yes，we have a large showroom that have many kinds of artificial trees、artificial plants、artificial flowers、artificial green wall，etc. It is located in Baiyun District,Guangzhou,China.
 
4.Do all your prices include delivery ?
  • Prices on our website not include delivery. If delivery is required it is worked out by cubic measurement and we do our best to find the most friendly way for user to freight.

 

5.Does your potted plant come with pot？

  • In order to reduce the volume and freight cost, our potted plants do not contain pots.The prices on website are only the plants price not included pots.If you need pots please search on our website or contact us for a link.

 

Order

1. How do I place my order?
  • You can place your order online directly.
 
2. Can I change my delivery address once I’ve placed my order? 
 
3. Can I change my order?
  • If you wish to change your order, please contact us the same day that it was placed online or emailing saila@haconvergence.com.
 

Product information

1. Where are your products made?
  • Our all products are made in Guangzhou,China.
 
2. What materials are your artificial tree made of?

  • For tree trunk,our main material is fiberglass or wood.Flowers are made of silk fabric. Leaves are made of glossy cloth or PVC.

 
3. What are the advantages of your artificial trees?
  • They are look natural.High imitation.
  • Fine workmanship, beautiful interface processing.
  • Lifetime is more than 10 years for indoor,outdoor is 5-8 years.
  • We have our own factory,size and shape can customized as your requirements.
 
4. I wish to buy in large quantities, are you able to offer a bulk discount?
  • If you are looking to purchase large quantities of, please contact us online or send a email to us who will be happy to help with your requirements.

Delivery

1. How much does delivery cost?
  • You can check the shipping cost on the website.If the website does not show or u have questions about the cost, you can contact us online or emailing saila@haconvergence.com.
 
2. Which transportation methods do you support?
  • By sea、by air or by express，it is up to you.
 

Payment

What payment options do you accept?
  • We accept Paypal, T/T and Western Union.
 

Return

I want to return an item，what should I do？

  • Due to the particularity of our products and the fact that most of them are customized products, we do not accept return or replacement of our products, unless there are non-human ACTS Quality problems, can be replaced.

 

Other

I have found a problem on your website
  • We’re sorry to hear that! To ensure our website is working at its best simply email us at saila@haconvergence.com about the problem and we will investigate it immediately!